Case Study 2: Language barriers and clinical trials
A paediatric patient participating in a study in the USA is required, along with their family, to travel from Eastern Europe to the USA annually for three years
Background
Based on the challenges presented, the primary issues can be summarised as follows:
Language Barrier: The inability to communicate effectively in English created significant obstacles in navigating their new environment.
Limited Connectivity: Lack of mobile phone service restricted the family's ability to stay connected with others and access information.
Unfamiliarity with Technology: The family's unfamiliarity with app-based taxi services hindered their mobility.
Cultural Shock and Overwhelm: The extensive travel and study visits, combined with the unfamiliar environment, may have been overwhelming for the family.
Visa Complications: The requirement for US visas added complexity and potential delays to the arrangements.
This clearly presents the various logistical and emotional challenges the family faced in participating in the study.
Understanding the Core Challenges
Key Achievements
We provided extensive support to the family, addressing each of their challenges:
Visa Application Support: Guided the family through the entire US visa application process.
Language Assistance: Translated all emails into their native language and arranged an interpreter for the introductory call.
Mobile Connectivity: Advised the family to purchase a US SIM card, with reimbursement approved by the sponsor.
Airport Assistance: Booked assistance at all airports, notifying staff that the family were non-English speakers.
Hotel Coordination: Prepared a note in English for the family to present at the hotel front desk to facilitate taxi arrangements.
Comprehensive Travel Information: Provided detailed information in the travel confirmation email about the hotel area, local transportation, Eastern European restaurants, and more.
Study Team Coordination: Requested the study team to assist the family with their taxi needs during their stay.
Translation Tools: Recommended the use of online translation tools for communication while in the US.
Travel Guidance: Shared tips and recommendations for long-haul flights and navigating US customs.
24/7 Support: Informed the family that RDRP’s team would be available around the clock to assist with any issues during their trip.
Our approach effectively addressed the urgent needs of the family, provided essential support, and demonstrated a commitment to their well-being during their participation in the clinical trial.
Overall Effectiveness
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