Clinical Trial Support Services

We provide patients with access to worldwide clinical trials by offering personalised logistics support to patients and their families throughout their clinical trial journey.

We provide bespoke local and international logistics support services for patients with complex needs to facilitate participation in clinical trials and improve patient retention.

  • Dedicated Coordinators

    We provide patients and their families with continuity of contact and support from a dedicated Coordinator.

  • Logistics and Relocation

    Patient recruitment is vital but can be difficult with a rare disease population. We provide local and international help for patients with complex needs to join and continue with clinical trials, including support for relocation anywhere in the world.

  • Travel and Accommodation

    Our team has more than a decade of experience providing personalised travel and accommodation options for patients with unique and complex needs. We liaise with study sites in more than 20 countries worldwide, to ensure patients requirements are met.

  • Financial Security

    We understand the importance of reducing the financial burden on patients and their families. We provide prompt settlement of study related expenses.

  • 24/7 Assistance

    Our experienced team ensures patients, or their families, receive around-the- clock individualised support to attend study visits. We provide 24/7 assistance, via our out-of-office telephone service, for urgent queries outside of our office hours. This can be accessed by non-English speaking families.

  • Sponsor Support

    We provide advice and support to trial sponsors, including travel and reimbursement guidance, key issues reporting and independent medical opinion.

  • Multilingual Support

    We have access to translators and interpreters in more than 240 languages.

Clinical Trial Case Studies

Our experienced team are always on hand to deal with the difficult and challenging situations faced by clinical trial participants.

Read our case studies to learn more about how we manage these challenges.

  • Clinical trial support in over 20 countries

  • Easing the burden of clinical trials

  • Supporting patients with rare diseases

  • Relationships with sponsors and trial sites

  • Advice at all stages

Patient retention in clinical trials

With only limited numbers of patients available to take part in clinical trials for rare disease treatments it’s crucial to help those who take part stay involved.

Learn more…

Counselling service for clinical trial participants

Counselling can help to alleviate stress for clinical trial patients and their families.

Learn more about our counselling service in collaboration with Rareminds.

  • “RDRP has been phenomenal to work with. I have been in clinical trials for about 3 years and have used many different companies across many different studies. RDRP has always been my favorite to work with. It is such a personalized connection and makes problem solving and communication a priority. Pauline and Harriet, who I have been fortunate enough to work with, have always been kind and attentive, and I cherish the relationship with them that RDRP has been able to provide. They really are our superheroes at our site; they are easy to connect with and quick to reply—I have truly enjoyed building a professional and personal connection with them both. Most of the time I don’t even realize the vast time difference, because the turnaround on pending action items is so quick. Furthermore, the after-hours line for RDRP has also served me well as a CCRC. Anyone who works in research can tell you that things can and will turn on a dime; the after-hours line was always quick, efficient, and wildly helpful in these last-minute instances. Everything has always run very smoothly throughout my time using RDRP’s services. I had a significant number of participants in the study that I utilized them for, and it made things so much easier for me. They are extremely easy to work with and the personal connection that you are able to build with these wonderful people makes everything flow so easily. When you don’t have a lot of time to spare on booking multiple things, this wonderful company can take care of it all. They are always kind, caring, and timely. I know that when I put my patients in their hands that everything will be taken care of. I would trust them with every study that I work on, and I desperately hope to work with them again in the future.”

    Study Coordinator, USA

  • “You have no idea how much we appreciate all that you are doing for us. Your efficiency and sensitive approach to our requests has taken such a burden off our shoulders and allowed us to give our full attention to supporting our son.”

    Father of a Clinical Trial Participant - UK

  • "I would like to thank you for your professionalism and helping me every step of the way which has made the study visits much more pleasant. You truly deserve my thanks for being so available and responsive. I've always been able to rely on you."

    Clinical Trial Participant - France

  • "It really is admirable the details and care with which you prepare all the logistics and all the necessary information. As always, you make our trip so much easier. Thank you very much for your excellent work and dedication."

    Father of a Clinical Trial Participant - Spain

  • "We so appreciate all you do to make this study possible. Without you to get the subjects here, this wouldn't happen! You are the best!"

    Clinical Trial Coordinator - USA

  • “Thank you both for all your help with this study and patients over these last five years! I certainly kept you both busy with all the scheduling, hotel changes, and reimbursements. You both went above and beyond to assist me and to take care of our patients.”

    Study Coordinator, USA

  • "You are so wonderful, thank you for the help. Don’t know what I’d do without you!!"

    Clinical Trial Participant - USA

  • "As the sponsor study lead for two clinical trials, having RDRP perform the travel and reimbursement responsibilities for our subjects was an excellent decision. We have only received positive feedback from our sites and subjects about their experience with the RDRP team. Our subjects have expressed that they really appreciate the work that RDRP does for them, and we know that RDRP plays such an important role in our relationships with our participant population. Thank you RDRP!"

    Senior Clinical Trial Manager

Working together

We are always happy to talk through your future projects and how we may be able to help. Please contact us for an informal discussion