Case Study 4: Travel documents and clinical trials
Based on the challenges presented, the primary issues can be summarised as follows:
Invalid Passport: Assisting with the process of obtaining a replacement passport and emergency travel document.
Dependent on Father: Exploring alternative arrangements for the patient's participation, such as postponing the visit or finding a suitable family member to accompany them.
Time Constraints: Providing assistance with expediting the passport application process or finding alternative solutions within the limited timeframe.
A paediatric patient based in continental Europe was due to attend a clinical trial site in the UK when the patients father mistakenly reported his passport as stolen.
Background
Understanding the Core Challenges
We provided extensive support to the family, addressing each of their challenges:
Proactive Action: The RDRP team took immediate steps to address the situation, demonstrating a proactive and responsive approach.
Informed Guidance: Providing accurate information about emergency passports and coordinating with UK Border Force ensured the family was well-prepared.
Language Support: Arranging an interpreter demonstrated a commitment to ensuring effective communication and reducing stress for the family.
Clear Documentation: Providing paperwork in both English and the family's native language helped clarify the purpose of the visit and potentially facilitated their entry.
Key Solutions
Our approach was highly effective in resolving the challenge and ensuring the family's successful participation in the study visit. By providing timely guidance, language support, and coordination with relevant authorities, we were able to navigate the complex situation and achieve a positive outcome.
Overall Effectiveness
ABOUT OUR CLINICAL TRIAL SUPPORT SERVICE
Our dedicated team of coordinators use their extensive knowledge of rare diseases and experience to support patients and their families when attending worldwide clinical trials. We do this by offering personalised logistics support throughout the clinical trial journey. We listen, understand, find solutions, and treat every patient as an individual
